Players having issues receiving Bungie's Destiny 2 marketing emails should follow the troubleshooting steps below to confirm they are signed up correctly. If everything looks correct, please submit a ticket for us to review.
Email Validation for Bungie.net Profiles
To receive Destiny 2 marketing emails, players need to validate their email address in their Bungie.net profile. To get started, view our Email Validation Guide.
Updating an Email Address
Players who would like to use another email address to receive marketing emails will need to update their email in their Bungie.net profile settings and then go through email verification again.
To ensure that marketing emails are received, players should confirm that the following options are checked in their Bungie.net profile settings:
- I allow Bungie to email me about news and updates as well as tailored messaging on social media.
- I allow Bungie to email me about Bungie.net and Destiny service emails.
If an email address has been validated and the two opt-in options listed above are checked, but marketing emails still are not being received at the selected email address, please click the button below and submit a help request using the contact form so that we can investigate further into the issue.
While we will receive your ticket, we will be unable to respond. This form is only dedicated to opting players into receiving Bungie’s marketing emails.