Deleted Item and Character Policy

Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.

Bungie does not provide the following services:

    • Restoration of deleted characters
    • Recovery of dismantled, scrapped, deleted, or otherwise discarded items
    • Recovery of mistakenly Infused items
    • Recovery of items lost due to a Character's Postmaster being full
    • Recovery of items lost due to Player Inventories being full
    • Restoration of access to items or content gained through game sharing
    • Refunding in-game currencies on accidental purchases
    • Refunding Silver or transferring Silver between platform accounts, Destiny releases, or inactive accounts in any capacity
    • Transferring items or characters between platform accounts or inactive accounts in any capacity
Account Security

To prevent unauthorized access to an account, please see the Account Security Guide.