If a player is experiencing issues when attempting to access Destiny, DLC, pre-order, redeemed content, they likely have lost access to the platform licenses for that content. Steps for accessing and restoring licenses vary between gaming platforms, and sometimes will require assistance from PlayStation Support, Xbox Support, Steam Support, or Epic Games Store Support.
Please see below for detailed steps on how to access and restore licenses for Destiny content.
PlayStation 5
- Log into the Playstation account that purchased the content.
- Go to Settings.
- Go to Users and Accounts
- Go to Other
- Select Restore Licenses. Choose OK when finished.
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Go to the PS5 Library and select the game in question.
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For games, select Download to begin the downloading process.
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For downloadable content, select PlayStation Store to find the digital content in question. If the content has already been downloaded it will display [Purchased].
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If issues continue when attempting to access Destiny content, players may be required to contact PlayStation Support for additional troubleshooting steps.
PlayStation 4
- Log into the Playstation account that purchased the content.
- Go to Settings.
- Go to Account Management.
- Select Restore Licenses. Choose OK when finished.
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Go to the PS4 Library, select Purchased, and select the game in question.
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For games, select Download to begin the downloading process.
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For downloadable content, select PlayStation Store to find the digital content in question. If the content has already been downloaded it will display [Purchased].
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If issues continue when attempting to access Destiny content, players may be required to contact PlayStation Support for additional troubleshooting steps.
Xbox Series X|S and Xbox One
Starting from the dashboard:
- Turn on the Xbox One system
- Sign into the Xbox One profile that has purchased Destiny content
- Select My Games and Apps
- Select Destiny and then select Install
- Download and install progress can be viewed in the Queue section of the menu
- A progress bar will appear while the game is being installed on the console hard drive
If issues continue when attempting to access Destiny content, players may be required to contact Xbox Support for additional troubleshooting steps.
Steam
- Players can verify their Destiny 2 purchases on their Steam account license page.
- If a Destiny 2 license is missing from a player's Steam library, please view Steam's support page.
- If Steam asks players to purchase Destiny 2 again, please view Steam's support page.
If issues continue when attempting to access Destiny 2 content, players may be required to contact Steam Support for additional troubleshooting steps.
Epic Games Store
- Players may need to download additional content by managing their DLCs.
- If problems continue to persist players may also try verifying their game files in the Epic Games Launcher.
If issues continue when attempting to access Destiny 2 content, players may be required to contact Epic Games Store Support for additional troubleshooting steps.
PlayStation 3 and Xbox 360 Legacy Consoles
For steps on how to restore licenses for Destiny 1 content on Legacy Consoles (PlayStation 3 or Xbox 360), please contact PlayStation Support or Xbox Support respectively.
