Prime Gaming Support for Destiny 2

Players with an active Prime Gaming membership can now earn in-game Exotic Gear Drops in Destiny 2. Each drop will contain four rewards, including Exotic weapons, Ghosts, ships, Sparrows, and weapon ornaments from previous Seasons.

For more information about this program, visit the Destiny 2 Prime Gaming website or view the information below.

Signing Up

Prime-Gaming_Banner_1460-910.jpg To begin receiving Exotic Gear Drops, you will need each of the following:

Destiny 2 Account Account    Amazon Prime Account

Once these accounts have been created, you will need to:
  1. Go to your account’s “Account Linking” settings and connect your Destiny 2 account to the platform you created your account on.
  2. Go to the Prime Gaming website, sign in to your Amazon account, and press the “Try Prime” button for a 30-day free trial if you don’t have Amazon Prime already.
  3. Go to the Destiny 2 Prime Gaming website and connect your account by trying to claim your monthly drop.

If a wrong account has been linked during any of the previous steps, you will need to unlink each link and then relink with the correct account.

Claiming Rewards

special deliveries.jpg

Once you have signed up for Prime Gaming and have connected your accounts, you can claim your Destiny 2 Exotic Gear Drops every month on the Destiny 2 Prime Gaming website.

After claiming your drop, log into Destiny 2 and visit the Special Deliveries terminal in the Tower where you will be able to claim your rewards.
You will have until 10 AM Pacific on the last day of the drop to claim the rewards on Destiny 2 Prime Gaming website.
  • A reward can only be claimed once.
  • If you claim a reward on a wrong account, you will be unable to reclaim that reward regardless if you unlink the wrong account and link the correct account.
  • Additionally, if you use Amazon Prime Household Sharing, only ONE person will be able to claim a reward.

FAQ & Troubleshooting

For official support, please visit:

  1. Do I need an Amazon Prime membership to be eligible for the Destiny 2 offer?
    • Yes. Click the "Try Prime" button on the Destiny 2 Prime Gaming website to sign up for a free Amazon Prime trial. If you’re already an Amazon Prime member, click "Sign In."

  2. How do I get my content?
    • To get your Exotic Gear Drops, please view our Claiming Rewards section above.

  3. Will my content be available in all game regions that I play in?
    • Yes.

  4. Can I link different Prime Gaming accounts to my account and claim each offer multiple times?
    • No, each offer can only be applied to one account. Each account can only receive one offer.

  5. What happens to my content if I no longer have an Amazon Prime membership or my free trial expires?
    • Once you claim your content, all content that is delivered to your game is yours to keep, subject to any Destiny 2 rules or policies that apply to the content.

  6. Do I receive past content if I join Amazon Prime and claim the Destiny 2 content after launch?
    • No. You will only receive content that is currently available.

  7. I see other games on the Prime Gaming website. Do I have to claim each campaign separately?
    • Yes. Each game campaign is separate so you will have to claim each of them separately.

  8. Where can I get Destiny 2?
  9. Do I continue to receive content if my free trial expires?
    • No. You need to be an Amazon Prime member to continue to receive content.

  10. What happens if I already own one of the items included in a rewards drop?
    • Destiny 2 players who are eligible for drops with items they already own will be able to claim duplicates of that item, with the exception of emotes and weapon ornaments. If a player claims a drop containing an owned emote or weapon ornament, it will not appear with the other rewards in the Prime Gaming section from the Special Deliveries terminal.

  11. What if I haven't played Destiny 2 before I claim my reward? What do I do?
    • If you have not played Destiny 2 before you claim your Prime Gaming rewards, you will first need to visit the rewards history page. Once you’ve created your first character in Destiny 2 you can apply your rewards to your Destiny 2 account.
    • For linking instructions or creating an account, please view our Signing Up section above.
    • For more information on how to claim your rewards, please view our Claiming Rewards section above.

  12. How do I create and link a account?
  13. Which platform(s) will my content be delivered to? 
    • When you claim your Prime Gaming Rewards from the Special Deliveries terminal in the Tower, they will be available for use on all of the platforms where you've enabled Cross Save for the main characters you chose. If you have not enabled Cross Save, the Prime Gaming Rewards will be available for use on all of the platforms currently linked to your account at the time of claim. For more information, please visit the Destiny 2 Cross Save FAQ page.

  1. I received an error that my Amazon Prime account has already claimed this content. What do I do?
  • Once you link a account to your Amazon Prime account and claim content, you can no longer claim the content on another account.

  • I accidentally linked the wrong account to my Amazon Prime account. What do I do?
    • If you accidentally linked the wrong account to your Amazon Prime account and you haven’t yet claimed the Destiny 2 offer, follow these steps:
      1. Make sure you've logged out of the wrong account.
      2. Follow this re-link URL to update your account link.

        NOTE: If you already claimed the offer, you won't be able to reclaim it.
  • I've linked my Amazon Prime and accounts, but am having trouble claiming my rewards in Destiny 2. What do I do?
  • I see Prime Gaming rewards on my rewards history page, but I don't see them at the Special Deliveries terminal to claim.
    • If you claim your rewards via the Destiny 2 Prime Gaming website but do not see them with the Special Deliveries terminal in the Tower:
      • The rewards may have expired (rewards have a one-year expiration date)
      • You claimed them but then attached a new platform account to play Destiny 2 on. Prime Gaming rewards only appear on the Destiny accounts that were linked on the profile at the time that a reward was claimed. If you added a new platform or are using new characters after you claimed the rewards, they will not appear in the Special Deliveries terminal.

  • I forgot my email and password for one of my accounts.
    • On the "Sign In" page on each website, you should click the "Forgot my email/password" button, or contact that website's customer service support.

  • I can’t link any of my accounts.
    • Please create a thread in our #Help Forum for assistance and explain which accounts you are having issues with.