Q: I did not receive my voucher code!
Support
If you have not received an email by May 12, 2025, with download instructions, please submit a ticket with your order number to:
- Bungie Store Orders: https://bungiestore.com/customer-service
- EU Bungie Store Orders: https://eu.bungiestore.com/customer-service
Q: I received my voucher code, but it doesn't work!
- Open a PlayStation Network (PSN) account, or use your existing PSN ID.
- Select the PlayStation Store icon on the PlayStation system home screen.
- On the PlayStation Store, select "Redeem Codes" at the bottom of the menu.
- Enter the code and select "Continue".
- Select "Download" to download the content.
- Select "Continue" to complete code redemption.
- Sign into your Xbox console (make sure you're signed in with the Microsoft account you want to redeem the code with).
- Press the Xbox button on your controller to open the guide, then select "Home."
- Scroll right and choose the "Store" tab.
- Choose "Redeem."
- Enter the 25-character code, then follow the prompts. Don't worry about hyphens, the system takes care of those for you.
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- Launch the Steam client software and log into your Steam account.
- In the lower left-hand corner, click "Add a Game."
- Choose "Activate a Product on Steam..."
- Follow the on-screen instructions to complete the process.
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Open your Internet browser.
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If you’re not logged in already, log in to your Epic Games account where you want to redeem your code.
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Hover your mouse over your name in the top right corner and click "Redeem Code".
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Enter the code, and then click "Redeem".
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Note: You should receive a message that the code was successfully redeemed and the game should be available in your Epic Games Launcher Library.
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Open the Epic Games Launcher.
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Log in to your Epic Games account.
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Click your name in the upper right corner.
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Click “Redeem Code”.
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Enter the code, and then click “Redeem”.
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Note: You should receive a message that the code was successfully redeemed.
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Click “Back to Home” to return to the launcher home page
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Q: How do I download the Destiny 2: The Edge of Fate Original Soundtrack?
Q: I did not receive an email from "Bungie Store Downloads."
- Bungie Store Orders: https://bungiestore.com/customer-service
- EU Bungie Store Orders: https://eu.bungiestore.com/customer-service
Q: How do I redeem my digital Destiny 2: The Year of Prophecy Ultimate Edition Pre-Order Pack?
Q: How do I redeem emblem codes?
If successful, players can log in or restart Destiny 2 to claim their emblem from their Collections under Flair > Emblems > General.
Players will need to create or sign in to a valid Bungie.net account that is linked to a platform account when redeeming an emblem code. Please view the Linking Destiny Accounts Guide for more information about linking a Bungie.net profile to a platform account.
Q: HELP! Something is wrong/damaged/missing in my Collector's Edition!
- Bungie Store Orders: https://bungiestore.com/customer-service