Destiny 2: The Witch Queen Collector's Edition FAQ

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Collector's Edition FAQ



 


Q: I did not receive my voucher code!


A:
PlayStation

Voucher codes for Destiny 2: The Witch Queen on PlayStation are printed on cards shipped with the physical merchandise on or before February 22, 2022. E-delivery of digital Pre-Order Pack and 30th Anniversary Pack estimated within 24 hours after completing purchase.

Steam, Xbox, and Stadia
E-delivery of digital game code including Pre-Order Pack and 30th Anniversary Pack estimated within 24 hours after completing purchase.

Support

If you have not received an email by February 22, 2022, with download instructions please submit a ticket with your order number to:



Q: I received my voucher code but it doesn't work!


A: To redeem your voucher please use the following instructions:

PlayStation
    1. Open a PlayStation Network (PSN) account, or use your existing PSN ID.
    2. Select the PlayStation Store icon on the PlayStation system home screen.
    3. On the PlayStation Store, select "Redeem Codes" at the bottom of the menu.
    4. Enter the code.
    5. Once the code has been entered correctly, select "Continue" on the dialog box.
    6. Select "Confirm" to accept the Trial Code Terms of Service.
    7. Select "Continue" to complete code redemption.
 
PlayStation Voucher Code Redemption Troubleshooting


Xbox
    1. Sign in to your Xbox console (make sure you're signed in with the Microsoft account you want to redeem the code with).
    2. Press the Xbox button on your controller to open the guide, then select "Home."
    3. Scroll right and choose the "Store" tab.
    4. Choose "Use a code."
    5. Enter the 25-character code, then follow the prompts. Don't worry about hyphens, the system takes care of those for you.
 
Xbox Voucher Code Redemption Troubleshooting


Steam
    1. Launch the Steam client software and log into your Steam account.
    2. In the lower left-hand corner, click "Add a Game." 
    3. Choose "Activate a Product on Steam..."
    4. Follow the on-screen instructions to complete the process.

 

Steam Voucher Code Redemption Troubleshooting

Stadia
    1. A guide for Stadia code redemption can be found on Stadia's Redeem a Code support page.

 

Steam Voucher Code Redemption Troubleshooting


Q: How do I download the Destiny 2: The Witch Queen Original Soundtrack?


A: On or before February 22, 2022, download instructions will be sent to the email address used to purchase the Destiny 2: The Witch Queen Collector's Edition. Check your Inbox/Spam folder for an email from sender Bungie Store Downloads and follow the steps included to download.


Q: I did not receive an email from "Bungie Store Downloads."


A: If you have not received an email with download instructions please submit a ticket with your order number to:


Q: How do I redeem my digital Destiny 2: The Witch Queen Pre-Order Pack?


A: Within 24 hours of your purchase, download instructions will be sent to the email address used to purchase the Destiny 2: The Witch Queen Collector's Edition. Check your Inbox/Spam folder for an email from the sender Bungie Store Downloads and follow the steps included to download.


Q: When will I be able to play the 30th Anniversary Content Pack?


A: 30th Anniversary content will be available starting in December 2021.


Q: How do I redeem emblem codes?    


A: For more information, view our Destiny Code Redemption Guide.



Q: HELP! Something is wrong/damaged/missing in my Collector's Edition! 


A: Contact us with your order number and the issue you are experiencing at: