This error occurs when a player disables Cross Play while in a fireteam or activity with other players who have Cross Play currently enabled. Players can re-enable Cross Play via the following methods:
Playstation Consoles:
- Playstation players can re-enable Cross Play from the in-game settings menu of Destiny 2.
Xbox Consoles:
- Settings > General
- Online Safety & Family
- Privacy & Online Safety
- Xbox Privacy
- View Details and Customize
- Communication and Multiplayer
- Set "You can join cross-network play" to "Allow"
For more information on Cross Play matchmaking, please follow this link to our Cross Play Guide.
