Error Code: Incorrect Silver Balance or Missing Purchases

Bungie is actively tracking service errors related to purchases and licenses. Players encountering issues with their purchases and licenses may encounter delays in receiving purchases on their accounts or may see an incorrect Silver balance or missing game licenses.

Players encountering delays in receiving purchases should exercise caution as all Silver or game purchases initiated during a delay may successfully complete once the errors have resolved. Players should not attempt multiple Silver or other purchases until the delay is resolved to prevent making more purchases than intended.

Players encountering incorrect Silver balances or missing game licenses may need to restart Destiny once the services issues have resolved to refresh their in-game Silver balances and game licenses.

In the event of a service outage or interruption, please follow @BungieHelp on Twitter to stay up to date as Bungie investigates and works on resolving the issue. If the issues persist after the errors have resolved, please submit a help request using this contact form.