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Destiny 2: The Final Shape Collector's Edition FAQ

2023_FinalShape_Showcase_Banner.jpg


Collector's Edition FAQ



LAUNCHING:

June 4, 2024

LEARN MORE

 

Q: Will The Final Shape's delay affect my purchase?


A: For information about The Final Shape's delay, including information about pre-order items and the Collector's Edition ship date, please view our FAQ for The Final Shape Delay.

 

Q: I did not receive my voucher code!


A: E-delivery of digital game codes including the Pre-Order Pack is estimated within 24 hours after completing a purchase.

Support

If you have not received an email by June 4, 2024, with download instructions, please submit a ticket with your order number to:


Q: I received my voucher code but it doesn't work!


A: To redeem your voucher please use the following instructions:

PlayStation
    1. Open a PlayStation Network (PSN) account, or use your existing PSN ID.
    2. Select the PlayStation Store icon on the PlayStation system home screen.
    3. On the PlayStation Store, select "Redeem Codes" at the bottom of the menu.
    4. Enter the code and select "Continue".
    5. Select "Download" to download the content.
    6. Select "Continue" to complete code redemption.
 
PlayStation Voucher Code Redemption Troubleshooting


Xbox
    1. Sign into your Xbox console (make sure you're signed in with the Microsoft account you want to redeem the code with).
    2. Press the Xbox button on your controller to open the guide, then select "Home."
    3. Scroll right and choose the "Store" tab.
    4. Choose "Redeem."
    5. Enter the 25-character code, then follow the prompts. Don't worry about hyphens, the system takes care of those for you.
 
Xbox Voucher Code Redemption Troubleshooting


Steam
    1. Launch the Steam client software and log into your Steam account.
    2. In the lower left-hand corner, click "Add a Game." 
    3. Choose "Activate a Product on Steam..."
    4. Follow the on-screen instructions to complete the process.

 

Steam Voucher Code Redemption Troubleshooting

Epic Games Store

    1. Open your Internet browser.

    2. Go to https://www.epicgames.com/store

    3. If you’re not logged in already, log in to your Epic Games account where you want to redeem your code.

    4. Hover your mouse over your name in the top right corner and click "Redeem Code".

    5. Enter the code, and then click "Redeem".

      1. Note: You should receive a message that the code was successfully redeemed and the game should be available in your Epic Games Launcher Library.

Epic Games Launcher

    1. Open the Epic Games Launcher.

    2. Log in to your Epic Games account.

    3. Click your name in the upper right corner.

    4. Click “Redeem Code”.

    5. Enter the code, and then click “Redeem”.

      1. Note: You should receive a message that the code was successfully redeemed.

    6. Click “Back to Home” to return to the launcher home page

Epic games Store Voucher Code Redemption Troubleshooting

Q: How do I download the Destiny 2: The Final Shape Original Soundtrack?


A: On or before June 4, 2024, download instructions will be sent to the email address used to purchase the Destiny 2: The Final Shape Collector's Edition. Check your Inbox/Spam folder for an email from the sender "Bungie Store Downloads" and follow the steps included to download.

Q: I did not receive an email from "Bungie Store Downloads."


A: If you have not received an email with download instructions, please submit a ticket with your order number to:

Q: How do I redeem my digital Destiny 2: The Final Shape Pre-Order Pack?


A: Within 24 hours of your purchase, game code redemption instructions will be sent to the email address used to purchase the Destiny 2: The Final Shape Collector's Edition. Check your Inbox/Spam folder for an email from the sender Bungie Store Downloads and follow the steps included to download. Once your game code has been redeemed, Destiny 2: The Final Shape pre-order items will be available in-game at the Special Deliveries Kiosk or, for new players, Shaw Han in the Cosmodrome.

Q: How do I redeem emblem codes?    


A: Destiny 2 emblem codes can be redeemed on the Destiny Code Redemption page.

Once a code is redeemed, players will have to return to the Destiny Code Redemption page on June 4 after The Final Shape launches and press the redemption button next to each emblem to apply it to their account. Once the button has been pressed, players will need to log into or restart Destiny 2 and then claim their emblems from their Collections under Flair > Emblems > General.

Players will need to create or sign into a valid Bungie.net account that is linked to a platform account when redeeming an emblem code. Please view the Linking Destiny Accounts Guide for more information about linking a Bungie.net profile to a platform account.


Q: HELP! Something is wrong/damaged/missing in my Collector's Edition! 


A: Contact us with your order number and the issue you are experiencing at: