Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.
Bungie does not provide the following services:
- Restoration of deleted characters
- Recovery of dismantled, scrapped, deleted, or otherwise discarded items
- Recovery of mistakenly Infused items
- Recovery of items lost due to a Character's Postmaster being full
- Recovery of items lost due to Player Inventories being full
- Restoration of access to items or content gained through game sharing
- Refunding in-game currencies on accidental purchases
- Refunding Silver or transferring Silver between platform accounts, Destiny releases, or inactive accounts in any capacity
- Transferring items or characters between platform accounts or inactive accounts in any capacity
To prevent unauthorized access to an account, please see the Account Security Guide.