Account security and best-practices are the most effective ways to ensure the protection of a Destiny account's Guardians and their items. Please see the below recommendations to reduce risk of a Destiny account being compromised.
Real Name Security in Destiny Games
If a player wishes to prohibit others from seeing real names within a Destiny game, there are specific settings that must be checked:
Bungie takes players' personal information seriously. If a player finds that their personal information has been added to their Bungie Name and wants it removed, there are a few options that can be taken:
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- View our Changing a Bungie Name section in this article and follow the outlined steps to choose a custom Bungie Name.
- Submit a Data Privacy Request, choose the "Correct My Data" option, and select "My Bungie Name..." to choose the default "Guardian" name.
From time-to-time, Bungie may send players a Name Change token inside Destiny 2 for players to alter their name if they are out of tokens.
If a player has accepted or sent a real-name friend request, this will grant permissions for real names to appear within a Destiny game. It is possible for Close Friends to record and share gameplay containing Real Name information. If a player wishes to share a real-name but prohibit it from appearing within a Destiny game, they must follow these steps.
PlayStation 5:
- Go to the home screen and navigate to Settings at the top
- Select "Users and Accounts"
- Select "Account"
- Select "Privacy"
- Select "View and Customize your Privacy Settings"
- Choose "No One" for all places you want to be hidden from
- To save your selection, press the Confirm button
PlayStation 4:
- Go to the home screen and navigate to Settings at the top
- Select "Account Management"
- Select "Privacy Settings"
- Sign in to confirm your account
- Select "Personal Info | Messaging"
- Select "Real Name in Games"
- Choose "No One"
- To save your selection, press the Confirm button
If a player wishes to hide their real name, they may do so by following steps here: Real name sharing on the Xbox Series X|S and the Xbox One.
If a player wishes to hide or remove their real name from their Steam Profile, they need to open Steam, click the Friends tab in the menu bar, click "Edit Profile Name / Avatar" and then remove their "Real Name" from their account. Make sure to click the "Save Changes" button at the bottom of the page.
Steam players can also adjust their profile privacy to Public, Friends Only, and Private in their Profile Privacy Settings page
Personal details, such as a player's real name, are private and will not be displayed to other users. Players can learn more about Epic Games display names here: How to change your Epic Games display name.
Bungie.net Profile Security
Bungie.net accounts rely on PlayStation Network, Xbox/Microsoft, Steam, and Epic Games credentials. To ensure account security, please see the following recommendations:
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- Do not share account details with anyone. Bungie employees will NEVER ask for this information.
- Use a different password and account security questions for each credential.
- Ensure that any E-mail account tied to these credentials uses an alternate password as well.
- Update passwords frequently.
For more detailed steps on updating credential passwords or increasing security, follow these links:
Additional Security Measures
Pass Keys for Xbox and PSN
Players that share a console with family members or roommates may also want to consider setting a password/passkey on their PSN or Xbox Live Profile:
2-Step Authentication
Additionally, players may want to set up 2-Step Authentication for their Steam, PSN, Xbox Live, or Epic Games accounts. For detailed instructions on how to do so, please see the following links:
Vital Information
Please see below for additional information player may need to know regarding account security.
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- NEVER give out your Password or Account Email to anyone. Bungie will never ask for this information.
- NEVER click unknown links from untrusted sources.
- Steam Play Proton: Destiny 2 is not compatible with Steam Play's Proton.
- PlayStation Share Play: PlayStation players should exercise caution when using the Share Play feature. When using Share Play, the viewer in control of the game has access to all of the shared account's gear, items, and characters.
- Character and Item Deletion Policy: Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled. For more information, please see the Deleted Item and Character Policy.
- Removing Accounts: For security purposes, Bungie is not able to remove connected platform accounts from Bungie.net profiles under any circumstances. You may want to contact your platform's support site for assistance in gaining access to the account in question.
Compromised Accounts
If you believe your account has been compromised, Bungie is unable to assist you. Please contact your platform’s support to receive assistance with potential account recovery options:
- PlayStation - Phished (Compromised) Accounts
- Xbox/Microsoft - Recover a hacked or compromised Microsoft account
- Steam - What do I do if my Steam Account is stolen?
- Epic Games Store - My Epic account was compromised and I cannot access it
For security purposes, Bungie is not able to remove connected platform accounts from Bungie.net profiles under any circumstances. However, we do recommend the following actions to take:
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- Attempt to sign in to your account
- Change the password
- Set up two-factor authentication (2FA)
- Attempt to sign out of all devices
- Check your account details and change anything you don't recognize
- If any other account has the same email address and/or the former password, we recommend updating those accounts and enabling 2FA
